Thank you for choosing Bypenth Softwares. This policy outlines our terms for refunds, returns, and cancellations. Please review it carefully to understand your rights regarding refunds and returns.

1. General Refund Policy

We offer software solutions, digital products, and customization services that are non-tangible, so refunds are limited to specific cases as outlined below. Refunds are available only for eligible purchases and services, as determined by Bypenth Softwares.

2. Definitions

• Company: Bypenth Technologies LTD, Federal Capital Territory, Nigeria.
• Goods: Items, services, or digital products offered by Bypenth Softwares.
• Orders: Requests by you to purchase Goods or Services from us.
• Services: Any digital products, software solutions, or consulting services provided by Bypenth Softwares.

3. Cancellation and Refund Eligibility

Refunds are available for specific services within a defined timeframe, depending on the type of service or product purchased. Below are the main eligibility criteria:

• Consultation Services: Refund requests must be made within 24 hours of the scheduled consultation. No refunds are provided after the service has been rendered.
• Software Development Projects: Refunds may be considered if the project has not yet entered the development phase. For partially completed work, we reserve the right to issue partial refunds based on the work completed.
• Maintenance and Support Fees: Maintenance fees are non-refundable once the service period begins. For long-term contracts, cancellation may be permitted with notice, but refunds are issued at the discretion of Bypenth Softwares.
• Digital Products: Due to the nature of digital goods, once a product has been delivered or accessed, it cannot be refunded.

4. Conditions for Returns

To be eligible for a refund or return, please ensure the following conditions are met:

• The request is made within the refund period stated in the service agreement.
• The service or product has not been fully delivered or accessed, especially in cases involving downloadable software or custom development.
• All agreed-upon obligations have been met by the client (e.g., submitting required documentation or feedback on time).

We reserve the right to refuse refunds if these conditions are not met.

5. Non-Refundable Services and Products

Certain services are non-refundable, including:

• Custom software solutions that have been fully delivered and accepted by the client.
• Services provided for the creation or customization of intellectual property (e.g., logos, branding materials).
• Maintenance services or support fees for the time period that has already commenced.
• Digital products, if the item has been downloaded or accessed by the client.

6. Return Process

If you are eligible for a refund, please contact us via email to initiate the return or refund process:

• Email: enquires@bypenthsoftwares.com

Please provide relevant details such as your order number, the nature of your request, and any supporting information. Once we receive your request, we will confirm eligibility and proceed with the refund process.

7. Processing Time for Refunds

Approved refunds are typically processed within 14 business days from the date of confirmation. We will issue refunds using the original payment method, and you will not incur any fees for this reimbursement.

8. Changes to This Refund Policy

Bypenth Softwares reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date, and your continued use of our services constitutes acceptance of the revised terms.

9. Contact Us

If you have any questions or require further clarification, please contact us:

• Email: enquires@bypenthsoftwares.com